Emails are sent to you throughout the booking process, they allow you not to miss any important information about your files but also the connectivity between your different software.
Introduction:
Backyou sends emails to your customers, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your client. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the client, or of personalizing the email. So it's vital to have some knowledge of these emails.
| _CLIENT_ | First and last name of client |
| _HOTEL_ | Venue name |
| _PRICE_ | Price |
| _CHECKIN_ | Start date of stay |
| _CHECKOUT_ | End date of stay |
| _DATE_ | Adjusted according to context |
| _REF_ | File reference |
| _OLD_CHECKIN_ | Previous check-in date |
| _OLD_CHEKOUT_ | Previous check-in date |
| _DUE_DATE__ | Due date of the next installment |
| _PERIOD_ | Period of inactivity after which a customer is anonymized |
| _PHONE_NUMBER_ | Hotelier's telephone number |
| _MAIL_ | Hotelier's email address |
Contents:
Alert before Backyou Pay is deactivated
| Subject: _HOTEL_ : Backyou Pay account will be deactivated on _DATE_ Backyou Pay account soon to be deactivated Please be advised that the _HOTEL_ Backyou Pay account will be deactivated on _DATE_. Updates are required to avoid this deactivation. |
This email alerts you when Backyou Pay is about to be deactivated, so you have the possibility to prevent this deactivation. |
Deactivation of Backyou Pay
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Re: _HOTEL_ : Backyou Pay account has been deactivated
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This email is sent to you to warn you of the deactivation of your Backyou Pay account, so you can choose to reactivate it. |