Emails are sent to your clients throughout the booking process. Some emails are sent following an action by you or your client, while others are sent automatically.
Introduction:
Backyou sends emails to your clients, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your client. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the client, or of personalizing the e-mail. So it's impotant l to have some knowledge of these e-mails.
Mandatory: An email is mandatory if you have no way of preventing it from being sent, either from the settings or from each file with a “Notify the client by email ” box.
Modifiable: An email is modifiable if you have the option of adding content to it, either from the settings or from each file by adding text or a template directly.
Automatic: An email is automatic if its sending does not depend on any action on your part. An email sent after a client action or delay is automatic.
| _CLIENT_ | First and last name of client |
| _HOTEL_ | Venue name |
| _PRICE_ | Price |
| _CHECKIN_ | Start date of stay |
| _CHECKOUT_ | End date of stay |
| _DATE_ | Adjusted according to context |
| _REF_ | File reference |
| _OLD_CHECKIN_ | Previous check-in date |
| _OLD_CHEKOUT_ | Previous check-in date |
| _DUE_DATE__ | Next due date |
| _PERIOD_ | Period of inactivity after which a client is anonymized |
| _PHONE_NUMBER_ | Hotelier's telephone number |
| _MAIL_ | Hotelier's e-mail address |
| _FRAMEWORK_AGREEMENT_TITLE_ | Framework agreement's title |
Contents :
Central desk: Confirmation of application closure
| Modifiable, non-automatic and optional. |
Before confirming closure of the request, you can uncheck “Notify client by email” or choose a message template and/or add a message to the client. |
| Sent to : Client Subject : New message Hello, We confirm that your request has been closed. _Venue electronic signature_ |
This e-mail is sent to the client of a file that a central desk is closing. |
Central desk: Direct message to a client
| Modifiable, non-automatic and mandatory. |
You can choose a message template and/or add a message to the client. |
| Sent to : Client Subject : _Venue electronic signature_ |
This e-mail is sent to the client when the central desk sends him a message directly. |
Visuals
Visual of an offer summary frame
Visual of a payment schedule
Visual of a venue electronic signature
