Email/notification
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      1. Documentation
      2. Email/notification

      What emails are sent to hoteliers to manage requests?

      Emails are sent to you throughout the booking process, they allow you not to miss any important information about your files but also the connectivity between your different software.

      Introduction:


      Backyou sends emails to your customers, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your client. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the client, or of personalizing the email. So it's vital to have some knowledge of these emails.

       

      _CLIENT_ First and last name of client
      _HOTEL_ Venue name
      _PRICE_ Price
      _CHECKIN_ Start date of stay
      _CHECKOUT_ End date of stay
      _DATE_ Adjusted according to context
      _REF_ File reference
      _OLD_CHECKIN_ Previous check-in date
      _OLD_CHEKOUT_ Previous check-in date
      _DUE_DATE__ Due date of the next installment
      _PERIOD_ Period of inactivity after which a client is anonymized
      _PHONE_NUMBER_ Hotelier's telephone number
      _MAIL_ Hotelier's email address

       

      Contents: 



      Quotation and reservation

       

       

      Request for a proposal

      Subject : New Request for _HOTEL_ (_REF_) 


      A new request is waiting for your response


      You have just received a new request for Hotel (ref: _REF_) for a stay from _CHECKIN_ to _CHECKOUT_. This booking would represent a turnover of approximately: _PRICE_ €.
      _Request summary framework_

      		 This email is sent to you when a new request for proposal is made, whether it is by you, a client, a central desk or another venue. When you are the originator of the proposal request, you can choose not to receive this email.

       

       

      Client decline a proposal

      Subject : Offer rejected _REF_ : _REF_


      _CLIENT_ unfortunately declined your offer


      Customer will unfortunately not accept your offer for the stay from _CHECKIN_ to _CHECKOUT_ to _HOTEL_
      The reason for this refusal is : 

      		 This email is sent to you when a client cancels a proposal, then you have the option of sending a final proposal.

       

       

      Request for proposal cancelled

      Subject : Request for Quotation cancelled (_REF_)


      _CLIENT_ cancelled their request for quote


      _CLIENT_ has unfortunately cancelled its request for a quote for the stay from _CHECKIN_ to _CHECKOUT_ to _HOTEL_.
      The reason for this refusal is :

      		 This email is sent to you when the client of a pending file cancels his request for a proposal.

       

       

      Booking cancelled

      Subject: Reservation cancelled (_REF_)


      _CLIENT_ has unfortunately cancelled his reservation


      _CLIENT_ has unfortunately cancelled its reservation for the stay from _CHECKIN_ to _CHECKOUT_ to _HOTEL_.
      The reason for this refusal is :

      		  This email is sent to you when a client from a reserved file wants to change a quantity.

       

       

      Rooming list received 

      Re: Rooming list received for _REF_


      New rooming list for file: _REF_


      You will find the rooming list of the client directly in your space.

      		 This email is sent to you when a client from a reserved file sends or modifies his rooming list.

       

      Options

       

      Option request

      Subject : Option request for _HOTEL_


      Option request up to _DATE_LIMITE_

      		 This email is sent to you when a client makes an option request.
       

       

      Modifications

       

      Request for modification after booking

      Subject :  _REF_ : Reservation Change 


      Request for reservation change


      _CLIENT_ wishes to change the quantity of rooms for their reservation at the Hotel from _CHECKIN_ to _CHECKOUT_ (ref _REF_). 

      		  This email is sent to you when a client from a reserved file wants to change a quantity.

       

       

      Request for modification

      Subject: Request for Amendment to your Offer


      Request for Change in Offer


      Following the offer for the event from _CHECKIN_ to _CHECKOUT_ to _HOTEL_(_REF_), _CLIENT_ is interested in your establishment.
      However, he would like to change your offer: Price and/or quantities.

      		 This email is sent to you when the client of an ongoing file makes a request for modification of the prices or quantities of the proposal.

       

       

      Change of check-in date

      Subject : Changed Stay Dates 


      New dates of stay


      You have not yet made an offer but the dates of the stay originally planned from _OLD_CHECKIN_ to _OLD_CHECKOUT_ have been changed from _CHECKIN_ to _CHECKOUT_.

      		 This email is sent to you when the client of a pending file changes the check-in dates.

       

       

      Request for change of check-in date

      Subject : Request for change to the check in


      Request for change of dates: _HOTEL_


      Request for change of dates from _CHECKIN_ to _CHECKOUT_ originally scheduled from _OLD_CHECKIN_ to _OLD_CHECKOUT_

      		 This email is sent to you when the client of a current file requests a change in check-in date.

       

       

      Visuals

       


      Visual of the request summary frame