Emails are sent to your clients throughout the booking process. Some emails are sent following an action by you or your client, while others are sent automatically.
Introduction:
Backyou sends emails to your clients, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your client. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the client, or of personalizing the email. So it's impotant l to have some knowledge of these emails.
Mandatory: An email is mandatory if you have no way of preventing it from being sent, either from the settings or from each file with a “Notify the client by email ” box.
Modifiable: An email is modifiable if you have the option of adding content to it, either from the settings or from each file by adding text or a template directly.
Automatic: An email is automatic if its sending does not depend on any action on your part. An email sent after a client action or delay is automatic.
| _CLIENT_ | First and last name of client |
| _HOTEL_ | Venue name |
| _PRICE_ | Price |
| _CHECKIN_ | Start date of stay |
| _CHECKOUT_ | End date of stay |
| _DATE_ | Adjusted according to context |
| _REF_ | File reference |
| _OLD_CHECKIN_ | Previous check-in date |
| _OLD_CHEKOUT_ | Previous check-in date |
| _DUE_DATE__ | Due date of the next installment |
| _PERIOD_ | Period of inactivity after which a client is anonymized |
| _PHONE_NUMBER_ | Hotelier's telephone number |
| _MAIL_ | Hotelier's email address |
| _FRAMEWORK_AGREEMENT_TITLE_ | Framework agreement's title |
Contents :
Declining an option
|
Non-modifiable, non-automatic and mandatory. |
|
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Sent to : Client |
This email is sent to the client when you decline an option request. |
Option confirmation
| Non-modifiable, non-automatic and mandatory. | |
| Sent to : Client Subject : _REF_ : Option accepted _HOTEL_ has confirmed your option until _DATE_. _Proposal summary framework_ _Venue electronic signature_ |
This email is sent to the client when you create or modify an option. |
Option restart
| Non-modifiable, automatic and mandatory. | |
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Sent to : Client Your option at _HOTEL_ is expiring. Hello, As agreed, we will release this option on _DATEOPTION_. This request has as reference: _REF_ _Venue electronic signature_ |
This email is automatically sent to the client 2 days before the option ends. |
Option cancellation
| Modifiable, non-automatic and mandatory. | |
| Sent to : Client Subject : _REF_ : option cancelled _HOTEL_ has cancelled your option _Venue electronic signature_ |
This email is sent to the client of a folder with an option when you cancel this option. |
Visuals
Visual of a proposal summary frame
Visual of a payment schedule
Visual of a venue electronic signature
