Emails are sent to your clients throughout the booking process. Some emails are sent following an action by you or your client, while others are sent automatically.
Introduction:
Backyou sends emails to your clients, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your client. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the client, or of personalizing the e-mail. So it's impotant l to have some knowledge of these e-mails.
Mandatory: An email is mandatory if you have no way of preventing it from being sent, either from the settings or from each file with a “Notify the client by email ” box.
Modifiable: An email is modifiable if you have the option of adding content to it, either from the settings or from each file by adding text or a template directly.
Automatic: An email is automatic if its sending does not depend on any action on your part. An email sent after a client action or delay is automatic.
| _CLIENT_ | First and last name of client |
| _HOTEL_ | Venue name |
| _PRICE_ | Price |
| _CHECKIN_ | Start date of stay |
| _CHECKOUT_ | End date of stay |
| _DATE_ | Adjusted according to context |
| _REF_ | File reference |
| _OLD_CHECKIN_ | Previous check-in date |
| _OLD_CHEKOUT_ | Previous check-in date |
| _DUE_DATE__ | Due date of the next installment |
| _PERIOD_ | Period of inactivity after which a client is anonymized |
| _PHONE_NUMBER_ | Hotelier's telephone number |
| _MAIL_ | Hotelier's e-mail address |
| _FRAMEWORK_AGREEMENT_TITLE_ | Framework agreement's title |
Contents :
Group series: booking confirmation
|
Modifiable, non-automatic and mandatory. |
You can choose a message template and/or add a message to the client. |
| Sent to : Customer Subject : It's time to finalize your booking! Good news, _HOTEL_ has confirmed your reservation. IMPORTANT ! This reservation will only be definitive once the signed contract has been returned. You will find the contract and the general conditions of sale attached. _Venue electronic signature_ |
This e-mail is sent to the client when you place a file in reserve after a client has requested a booking from their user portal. |
Group series: submitting a proposal
| Modifiable, non-automatic and mandatory. | Before publishing the proposal, you can uncheck “Notify client” or choose a message template and/or add a message to the client. |
| Sent to : Customer Subject : New quotes for your group! You have received anew offer from : _HOTEL_ You have just received a new accommodation offer for your group. If the accommodation is not to your liking, please let us know by declining the quotation. This will help us to provide you with offers more in line with your expectations. _Venue electronic signature_ |
This e-mail is sent to the client when an proposal is sent. |
Visuals
Visual of a proposal summary frame
Visual of a payment schedule
Visual of a venue electronic signature
