PMS/CRM connectivity
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      1. Documentation
      2. PMS/CRM connectivity

      Thaïs x Backyou

      The connectivity between Backyou and the Thaïs PMS allows you to check your room availability and rates, as well as send group reservations.

      thais-x-backyou

      Table of Contents :

       

      Credential Transmission

      As part of setting up the connectivity between Backyou and Thaïs, you will need to create a Backyou user account and grant the necessary access rights in your instance.

      Here is a link to the Thaïs documentation to guide you through this step:

      Thaïs Documentation

      1. Create a technical user and assign rights

        1. Accéder au module Configuration

          Navigate to Configuration > Technical > Users.

        2. Create a new user

          Click the “+” button to add a new technical user.

        3. Assign access rights

          When creating the user, you can define specific access rights to customize the user’s permissions in the system.

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      2. Provide login details, email (connectivity@backyou.io) and cashier

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      3. Assign a partner profile and generate a password

      As of September 24, 2025, a dedicated “Backyou” user right will be available, avoiding the need to manually select access rights.

      3.1. Select a partner profile

      In the right-hand panel, choose the desired partner profile.

       ➝The required user rights will be automatically enabled (for example: Cashmag).

       

      3.2. Required rights associated with the Backyou profile :

      Reservations :

      -> View availability calendar

      ->Edit reservations

      ->Manage “Do Not Rent”




      Extras:
       -> Manage booking file prices
       -> Add extras
       -> Edit item rates (free pricing)

      Accounting:
       -> Access the resort

      Clients:
       -> View clients
       -> Edit  clients

      3.3. Generate a password

      Click on “Regenerate password”.

      ➝ A password will be generated. Copy and save it in a secure file, as it must be shared with your Backyou CSM.

       

      3.4. Confirm

      Click “Confirm” to validate the operation.

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      —> Once this step is completed, please share the following information with your Backyou CSM:

      • URL of your Thaïs instance
      • Login
      • Password

       

      Features

      Check availability and rates from Backyou

      1. Open a booking file and click the “Availability” button :

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       ❗The calendar is only available for booking files that include accommodation.

      2. The calendar will display availability and rates for the requested dates, based on the room types configured in the PMS.

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      • Select the rate you want to display using the “Available rate(s) in Thaïs” dropdown.

      • Click the “Update data” button to trigger a full synchronization from the PMS and refresh your data. You will always be notified of the date and time of the last synchronization.

      • By default, availability and rates are displayed for the stay dates, but you can also navigate to earlier or later dates in the calendar.