Add a forwarding domain name to allow Backyou to send emails using your domain name.
When you send emails from the Backyou platform, they are sent by default from a "no-reply" address. To take the personalisation of your Backyou even further, and improve your brand image and customer feedback, you can configure a sending domain with a default e-mail address such as contact@monnomdedomaine.com.This operation requires that you have administrator access to manage this domain.
Steps for configuring a expedition domain :
- Add a domain: Click this option to add a new domain.
- Domain name: Enter the domain name you wish to use to send your emails. For example "mydomainname.com".
- Default sender: Enter the e-mail address you have chosen as the default sender. For example "contact@monnomdedomaine.com", enter this address.
Once you have entered this information, a window will open with important computer data. This data needs to be sent to your webmaster or IT department in order to configure the expedition domain correctly. As soon as the expedition domain has been configured correctly, you will see that the red crosses in the information window will turn green, indicating that the configuration process has been completed successfully.
Once the domain name has been authenticated, it is essential to tick the default box :
⚠️: In the case of a multi-branch account with different domain names, only one of these domain names can be configured by default.
However, it is possible to send messages from an individual e-mail address (with the same domain name):
