Emails are sent to collaborators on a regular basis, enabling you to communicate more easily with your team and keep them regularly informed of any news that concerns them.
Introduction :
Backyou sends emails to your clients, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your client. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the client, or of personalizing the email. So it's vital to have some knowledge of these emails.
Mandatory: An email is mandatory if you have no way of preventing it from being sent, either from the settings or from each folder with the “Shared with staff members” option.
Modifiable: An email is modifiable if you have the option of adding content to it, either from the settings or from each folder by adding text or a template directly.
Automatic: An email is automatic if its sending does not depend on any action on your part. An email sent after a client action or delay is automatic.
| _CLIENT_ | First and last name of client |
|
_HOTEL_ |
Venue name |
| _PRICE_ | Price |
| _CHECKIN_ | Start date of stay |
| _CHECKOUT_ | End date of stay |
| _DATE_ | Adjusted according to context |
| _REF_ | File reference |
| _OLD_CHECKIN_ | Previous check-in date |
| _OLD_CHEKOUT_ | Previous check-in date |
| _DUE_DATE__ | Due date of the newt installment |
| _PERIOD_ | Period of inactivity after which a customer is anonymized |
| _PHONE_NUMBER_ | Hotelier's telephone number |
| _MAIL_ | Hotelier's email address |
Contents :
Add new collaborator
| Non-modifiable and mandatory. | |
| Sent to : Collaborator (the one who has just been added) Subject : _HOTEL_ : Your Backyou account _ADMIN_ invites you to join your team on Backyou Your login : Your e-mail: _MAIL_ Your password: generate it with the “forgotten password” feature |
This email is sent to the collaborator you have just added to the team. |