Emails are sent to you throughout the booking process, they allow you not to miss any important information about your files but also the connectivity between your different software.
Introduction:
Backyou sends emails to your clients, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your client. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the customer, or of personalizing the email. So it's vital to have some knowledge of these emails.
| _CLIENT_ | First and last name of client |
| _HOTEL_ | Venue name |
| _PRICE_ | Price |
| _CHECKIN_ | Start date of stay |
| _CHECKOUT_ | End date of stay |
| _DATE_ | Adjusted according to context |
| _REF_ | File reference |
| _OLD_CHECKIN_ | Previous check-in date |
| _OLD_CHEKOUT_ | Previous check-in date |
| _DUE_DATE__ | Due date of the next installment |
| _PERIOD_ | Period of inactivity after which a client is anonymized |
| _PHONE_NUMBER_ | Hotelier's telephone number |
| _MAIL_ | Hotelier's email address |
Contents:
New logins
|
Subject : _HOTEL_ - New password
|
This email is sent to you when you change your login or password. |
Summary of your notifications
|
Subject : Summary of your notifications
|
This email is sent to you regularly at a frequency that you can manage from your settings in order to warn you of notifications that you have not opened. |
Message to the hotelier
|
Subject : New message
|
This email is sent to you when a client sends you a message directly. |