Email/notification
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      1. Documentation
      2. Email/notification

      What emails are sent to team members to manage their job descriptions?

      Emails are sent to team members on a regular basis, enabling you to communicate more easily with your team and keep them regularly informed of any news that concerns them.

      Introduction :

      Backyou sends emails to your clients, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your client. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the client, or of personalising the email. So it's vital to have some knowledge of these emails.

       

      Mandatory: An email is mandatory if you have no way of preventing it from being sent, either from the settings or from each file with the “Shared with team members” option.

      Modifiable: An email is modifiable if you have the option of adding content to it, either from the settings or from each file by adding text or a template directly.

      Automatic: An email is automatic if its sending does not depend on any action on your part. An email sent after a client action or delay is automatic.

       

      _CLIENT_ First and last name of client

      _HOTEL_

      		 Venue name
      _PRICE_ Price
      _CHECKIN_ Start date of stay
      _CHECKOUT_ End date of stay
      _DATE_ Adjusted according to context
      _REF_ File reference
      _OLD_CHECKIN_ Previous check-in date
      _OLD_CHEKOUT_ Previous check-in date
      _DUE_DATE__ Due date of the next installment
      _PERIOD_ Period of inactivity after which a client is anonymized
      _PHONE_NUMBER_ Hotelier's telephone number
      _MAIL_ Hotelier's email address

       

      Contents :

       

       

      A shared BEO

      Modifiable and optional.  
      Sent to : team member concerned by the BEO (event or product)

      Subject : _CLIENT_ : new BEO  for _CLIENT_.

      New BEO for _CLIENT_

      This BEO  concerns a stay from _CHECKIN_ to _CHECKOUT_.

      _BEO  attached_      		 This email is sent to the team member(s) present in the BEO if it is shared among team members. 

       

       

      A BEO is no longer shared

      Non-modifiable and mandatory.  
      Sent to : team member (all team members who were concerned by the BEO)

      Subject : _CLIENT_ : a BEO  is no longer shared

      The BEO  for _CLIENT_ is no longer shared with you.

      The event will take place from _CHECKIN_ to _CHECKOUT_.      		 This email is sent to the team member(s) with whom the BEO was shared when it is no longer shared.

       

       

      Adding a member to a BEO

      Modifiable and optional.  
      Sent to : team member (the one added to the BEO)

      Subject : _CLIENT_: you have been added to a BEO 

      You have been added to the BEO  of _CLIENT_.

      This event will take place from _CHECKIN_ to _CHECKOUT_.

      _BEO  attached_      		 This email is sent to the member(s) you add to a shared BEO for team members.

       

       

      Remove a member from a BEO

      Non-modifiable and mandatory  

      Sent to : team member (the one who has been removed from the BEO )

      Subject : _CLIENT_ : you have been removed from a BEO

      You have been removed from the _CLIENT_ BEO .

      This email is sent to the team member(s) removed from a BEO shared with the team members.

       

       

      Event removed from a BEO

       Non-modifiable and optional.   

      Sent to : team member (concerned by the event)

      Subject : _CLIENT_ : event deleted

      You have been removed from an event on the BEO of the _CLIENT_

      This BEO relates to a stay at _HOTEL_ from _CHECKIN_ to _CHECKOUT_       

      This email is sent to the member(s) of the staff affected by the event removed when the BEO is shared with the team members and you delete an event.

       

       

      Modifying a BEO

      Modifiable and optional.

      		  

      Sent to : team member those concerned by the BEO (event or product)

      Subject : _CLIENT_ : a BEO has been modified

      Modified BEO  for _CLIENT_

      This BEO relates to a stay from _CHECKIN_ to _CHECKOUT_

      _BEO attached_       

      This email is sent to the team member(s) present in the BEO (if it is shared with the team members and if you check the box "inform the team members").

       

       

      Simultaneous sharing of multiple BEOs

      Modifiable and optional.      

      		  

      Sent to : team members (those who are concerned with multiple BEOs in shared ones)

      Subject : _HOTEL_ - BEOs shared

      _HOTEL_

      _BEO attached_       		  This email is sent to the members of the staff concerned by several BEOs when you perform a group action on some of them.