Email/notification
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      1. Documentation
      2. Email/notification

      What emails are sent to staff members to manage their job descriptions?

      Emails are sent to staff members on a regular basis, enabling you to communicate more easily with your team and keep them regularly informed of any news that concerns them.

      Introduction :

      Backyou sends emails to your clients, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your client. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the client, or of personalizing the email. So it's vital to have some knowledge of these emails.

       

      Mandatory: An email is mandatory if you have no way of preventing it from being sent, either from the settings or from each folder with the “Shared with staff members” option.

      Modifiable: An email is modifiable if you have the option of adding content to it, either from the settings or from each folder by adding text or a template directly.

      Automatic: An email is automatic if its sending does not depend on any action on your part. An email sent after a client action or delay is automatic.

       

      _CLIENT_ First and last name of client

      _HOTEL_

      		 Venue name
      _PRICE_ Price
      _CHECKIN_ Start date of stay
      _CHECKOUT_ End date of stay
      _DATE_ Adjusted according to context
      _REF_ File reference
      _OLD_CHECKIN_ Previous check-in date
      _OLD_CHEKOUT_ Previous check-in date
      _DUE_DATE__ Due date of the next installment
      _PERIOD_ Period of inactivity after which a customer is anonymized
      _PHONE_NUMBER_ Hotelier's telephone number
      _MAIL_ Hotelier's email address

       

      Contents :

       

       

      A shared BEO

      Modifiable and optional.  
      Sent to : Staff member concerned by the function sheet (event or product)

      Subject : _CLIENT_ : new function sheet  for _CLIENT_.

      New function sheet for _CLIENT_

      This function sheet  concerns a stay from _CHECKIN_ to _CHECKOUT_.

      _function sheet  attached_      		 This email is sent to the staff member(s) present in the BEO if it is shared among staff members. 

       

       

      A BEO is no longer shared

      Non-modifiable and mandatory.  
      Sent to : Staff member (all staff members who were concerned by the function (event or product) sheet)

      Subject : _CLIENT_ : a function sheet  is no longer shared

      The function sheet  for _CLIENT_ is no longer shared with you.

      The event will take place from _CHECKIN_ to _CHECKOUT_.      		 This email is sent to the staff member(s) with whom the BEO was shared when it is no longer shared.

       

       

      Adding a member to a BEO

      Modifiable and optional.  
      Sent to : Staff member (the one added to the job description)

      Subject : _CLIENT_: you have been added to a function sheet 

      You have been added to the function sheet  of _CLIENT_.

      This event will take place from _CHECKIN_ to _CHECKOUT_.

      _function sheet  attached_      		 This email is sent to the member(s) you add to a shared BEO for staff members.

       

       

      Remove a member from a BEO

      Non-modifiable and mandatory  

      Sent to : Staff member (the one who has been removed from the function sheet )

      Subject : _CLIENT_ : you have been removed from a job description

      You have been removed from the _CLIENT_ function sheet .

      This email is sent to the staff member(s) removed from a BEO shared with the staff members.

       

       

      Event removed from a BEO

       Non-modifiable and optional.   

      Sent to : Staff member (concerned by the event)

      Subject : _CLIENT_ : event deleted

      You have been removed from an event on the function sheet of the _CLIENT_

      This job description relates to a stay at _HOTEL_ from _CHECKIN_ to _CHECKOUT_       

      This email is sent to the member(s) of the staff affected by the event removed when the function card is shared with the staff members and you delete an event.

       

       

      Modifying a BEO

      Modifiable and optional.

      		  

      Sent to : Staff member those concerned by the BEO (event or product)

      Subject : _CLIENT_ : a job description has been modified

      Modified function sheet  for _CLIENT_

      This job description relates to a stay from _CHECKIN_ to _CHECKOUT_

      _BEO attached_       

      This email is sent to the staff member(s) present in the BEO (if it is shared with the staff members and if you check the box "inform the staff members").

       

       

      Simultaneous sharing of multiple BEOs

      Modifiable and optional.      

      		  

      Sent to : Staff members (those who are concerned with multiple function sheets in shared ones)

      Subject : _HOTEL_ - function sheets shared

      _HOTEL_

      _function sheet attached_       		  This email is sent to the members of the staff concerned by several function cards when you perform a group action on some of them.