Emails are sent to your clients throughout the booking process. Some emails are sent following an action by you or your client, while others are sent automatically.
Introduction:
Backyou sends emails to your clients, staff and yourself throughout the booking process. Their purpose is to ensure that all parties have the information they need at the right time. The emails can be triggered by an action from you or your customer. It can also be triggered after a delay, a period of significant inactivity or late payment, for example, without any intervention on your part. In many situations, you have the option of not notifying the customer, or of personalizing the email. So it's impotant l to have some knowledge of these emails.
Mandatory: An email is mandatory if you have no way of preventing it from being sent, either from the settings or from each file with a “Notify the client by email ” box.
Modifiable: An email is modifiable if you have the option of adding content to it, either from the settings or from each file by adding text or a template directly.
Automatic: An email is automatic if its sending does not depend on any action on your part. An email sent after a customer action or delay is automatic.
| _CLIENT_ | First and last name of customer |
| _HOTEL_ | Venue name |
| _PRICE_ | Price |
| _CHECKIN_ | Start date of stay |
| _CHECKOUT_ | End date of stay |
| _DATE_ | Adjusted according to context |
| _REF_ | File reference |
| _OLD_CHECKIN_ | Previous check-in date |
| _OLD_CHEKOUT_ | Previous check-in date |
| _DUE_DATE__ | Due date of the next installment |
| _PERIOD_ | Period of inactivity after which a customer is anonymized |
| _PHONE_NUMBER_ | Hotelier's telephone number |
| _MAIL_ | Hotelier's e-mail address |
| _FRAMEWORK_AGREEMENT_TITLE_ | Framework agreement's title |
Contents :
Send proforma
| Non-modifiable, non-automatic and mandatory. | |
| Sent to : Client Subject : _HOTEL_ : Your proforma invoice Proforma invoice for your stay from _DATE-CHECKIN_ to _DATE-CHECKOUT_. _Reservation summary_ box NB: Don't forget you can find your proforma invoice directly in your space. _Venue electronic signature_ |
This email is sent to the customer of a reserved file when you send the proforma. |
Sending the final invoice
| Non-modifiable, non-automatic and mandatory. | |
| Sent to : Client Subject : _HOTEL_ : _HOTEL_ : your invoice Your invoice for your stay Please find attached your invoice for a stay at _HOTEL_ from _CHECKIN_ to _CHECKOUT_. NB: Don't forget you can see and download your invoice directly in your space. _Venue electronic signature_ |
This email is sent to the client of a file to be invoiced when you click on “generate final invoice”. |
Visuals
Visual of a proposal summary frame
Visual of a payment schedule
Visual of a venue electronic signature
